Contracting Conditions



The current website is property of INTIMO & MEDIAS SL with NIF: B85901619 and fiscal address at Lonja/Street, 1. Polígono Industrial PISA, 41927, Mairena del Aljarafe, Seville.

The General Contracting Conditions regulate the distance selling relationship between INTIMO & MEDIAS SL and the user or client, according to the legal stipulations, especially the Act 7/1998 of April 13, about General Contracting Conditions, Act 3/2014 of March 27, which modifies the revised text of the General Consumer and User Protection Act (Ley General para la Defensa de los Consumidores y Usuarios), Organic Law 3/2018 of December 5, on the Protection of Personal Data (Ley Orgánica de Protección de Datos Personales) and guarantee of digital rights, General Data Protection Regulation (Reglamento General de Protección de Datos) (EU) 2016/679, Act 7/1996 of January 15, about Retail Trade Regulation (Ordenación de Comercio Minorista) and Act 34/2002 of July 11, about Information Society Services and Electronic Commerce (Servicios de la Sociedad de la Información y de Comercio Electrónico).

INTIMO & MEDIAS SL reserves the right to make the changes it considers appropriate, without prior notice about the General Conditions. Such modifications may be made, through its websites, by any means admissible by law and will be mandatory during the time they are published on the website, and until they are validly modified by subsequent ones. However, INTIMO & MEDIAS SL reserves the right to apply, in certain cases, some Particular Contracting Conditions in preference to these General Conditions when it is considered appropriate, announcing them in a timely manner.
The main purpose of the website is the sale of underwear.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or client, you expressly declare you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the INTIMO & MEDIAS SL websites and contracting through them.
The European Commission provides an online dispute resolution platform that is available at the following link:
To purchase our products, you can go to the corresponding section of our online store.

You will be able to register as a user of the website to make the purchase online in the corresponding section on the website itself. In accordance with the applicable regulations in force in data protection matter, INTIMO & MEDIAS SL informs users that the personal data information collected during the registration and subsequent purchase process, will be incorporated into the treatment system owned by INTIMO & MEDIAS SL, in order to process such actions by the user and manage subsequent actions derived from them.
Your data will be kept for the period strictly necessary to fulfill the purposes previously provided, except legal obligation of conservation. We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.
In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the treatment of such, directing your request to the address mentioned above or to the email address: You can contact the Competent Control Authority to present the claim you consider appropriate.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, so you cannot transfer them to another or third party. You can modify the registered information at any time in your client area. In this very same section, you will have access to a history of your orders, this is only a consultation section, but its management is allowed.
Once the purchase process is complete, the customer will receive a confirmation of the operation via email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing the order, get in contact with INTIMO & MEDIAS SL at the customer service phone number (+34) 699 875 726 or via email at All the contents of the web are in Spanish.
The customer, when receiving the product at the facilitated delivery address, they will receive an invoice or copy of the order.


In the case of a product on sale, the price of the offer will be indicated, along with its essential characteristics. In compliance with current regulations, INTIMO & MEDIAS SL offers information on all products for sale, their characteristics and prices. However, INTIMO & MEDIAS SL reserves the right to remove, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the web will be ruled by the General Contracting Conditions currently effective in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.


The products offered in our online store include a referential image and their essential characteristics.


All the products offered on the website enjoy the commercial guarantee of the seller itself. INTIMO & MEDIAS SL has an after-sale service, while the guarantee is in force, the customer will be able to execute it by heading to the INTIMO & MEDIAS SL establishment, the after-sale service, by email at or at the points established by the seller. In case of doubt, you can contact the customer service phone number (+34) 699 875 726 or by email


All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated as such (IGIC or IPSI).


INTIMO & MEDIAS SL distributes across the whole national territory.
– PENINSULA: Shipping costs: €4
– BALEARIC ISLANDS: Shipping costs: €7
– PORTUGAL: €5.95
– FRANCE: €14.95
– ITALY: €19.95

In all cases, the client will be able to see the expenses corresponding to the shipping costs before making the purchase and the respective invoice will detail the expenses related to the contracted service.


The customer will be able to pay the amount of their order by choosing any of the following payment methods:

During the purchase process you must indicate your choice:

– VISA or MASTERCARD credit card

All operations that involve the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL security technology (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, your credit card data is entered directly on the bank’s website, at the bank’s POS (Point of Sale Terminal) and such are not entered or registered on any INTIMO & MEDIAS SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, their holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the invalidation of the corresponding charge, the former will be obliged before INTIMO & MEDIAS SL to compensate the damages and losses caused as a result of the previously mentioned annulment.


INTIMO & MEDIAS SL commits to deliver the order in a maximum of three to five business days, from the day following the order. The availability of the products offered by INTIMO & MEDIAS SL may vary depending on customer demand. Despite the fact that INTIMO & MEDIAS SL updates the stock periodically, the product requested by the client could be out of stock at that moment. In the event of non-execution due to unavailability, INTIMO & MEDIAS SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. INTIMO & MEDIAS SL may give the double option of: supplying the client, without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by INTIMO & MEDIAS SL within this same period, paying the sums paid for the order that has been cancelled.


The buyer will have a period of fifteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons whatsoever.

The exercise of the right of withdrawal must be made by means of notification through phone at (+34) 699 875 726, via email to, sending your order to our postal address LONJA/STREET, 1 POLÍGONO INDUSTRIAL PISA, 41927, MAIRENA DEL ALJARAFE, SEVILLE.


The client must return or deliver the product directly at INTIMO & MEDIAS SL, to the address LONJA STREET, 1 POLÍGONO INDUSTRIAL PISA, 41927, MAIRENA DEL ALJARAFE, SEVILLE, without improper delay, and in any case within a maximum period of fifteen calendar days from the date on which the right to withdraw regarding the contract is formalized. The term will be understood to have been met if the customer returns the product before the end of the term. The customer will be responsible for the costs of returning the product.


The reimbursement of the amounts received by the client will be made using the same means of payment used by the client. INTIMO & MEDIAS SL may withhold the refund until the product has been received.


In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, they will have the right to return the product, informing INTIMO & MEDIAS SL of the reason for returning it through any of the means provided in these general contracting conditions.


Similarly, INTIMO & MEDIAS SL reserves the right to present civil or criminal actions that it considers appropriate for the improper use of its website and contents or for breach of the present conditions.

The relationship between the user and the provider will be ruled by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. INTIMO & MEDIAS SL is domiciled in MADRID, Spain.

LAST UPDATE: March 24th, 2023.